Frequently Asked Questions (FAQ)
Q1: What payment methods do you accept?
We securely process all payments in USD via Stripe and PayPal. We accept major international credit/debit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.
Q2: How long will it take to receive my jewelry?
All orders are packaged and dispatched within 1 to 3 business days. Secured domestic delivery within the United States takes 5 to 10 business days, while international shipping takes 7 to 14 business days.
Q3: What is your return and refund policy?
We offer a 30-day return window for unworn and unaltered jewelry in its original premium signature packaging. To initiate a return, please contact our support desk at support@shanetrade.com.
Q4: Is my financial and personal data safe?
Absolutely. We do not store any credit card numbers on our servers. All transactions are fully encrypted via Secure Sockets Layer (SSL) technology and strictly handled under global PCI-DSS security standards.
Q5: How can I contact customer support?
For any order tracking, requests, or questions, please email our corporate channel at support@shanetrade.com. Our headquarters location is Shane Trade LLC, 7173 S Havana St #7389, Centennial, CO 80112, United States.
Q6: What materials are your jewelry pieces made of? Will they tarnish or cause allergies?
We pride ourselves on using premium, skin-safe materials. Our jewelry is primarily crafted from 14K/18K Gold Plated over 925 Sterling Silver, solid gold vermeil, and premium stainless steel. All items are 100% nickel-free and lead-free, ensuring they are entirely hypoallergenic and highly tarnish-resistant under proper care.
Q7: How do I know my correct ring or necklace size before purchasing?
To find your perfect fit, please refer to our standard US Size Guide available on every product description page. We recommend measuring the inside diameter of a fitting ring you already own or using a piece of string around your finger to determine the exact circumference in inches.
Q8: Can I change or cancel my jewelry order after it has been placed?
We process orders rapidly to ensure fast delivery. You can request a modification or full cancellation within 30 minutes of placing your order by emailing support@shanetrade.com. Once an order has been securely packaged and dispatched to the carrier, no retroactive changes can be made.
Q9: What happens if my package is lost or arrives damaged during transit?
Every single shipment sent by Shane Trade LLC is fully insured. In the rare event that your jewelry arrives damaged or the carrier declares the package lost, please report the issue within 48 hours to support@shanetrade.com. We will launch an inquiry and immediately arrange a free replacement shipment for you.
Q10: Do your products arrive in boxes suitable for gifting?
Yes, absolutely. We believe the unboxing experience should be magical. Every single purchase from shanetrade.com arrives beautifully enclosed in our signature custom, anti-tarnish luxury gift box and a protective velvet jewelry pouch, completely ready for gifting or safe personal safekeeping.