PAYMENT AND TRANSACTION POLICY

Effective Date: June 26, 2026

This policy outlines the payment and transaction terms applicable to all purchases made on shanetrade.com.

1. General Provisions

  • The website shanetrade.com is the official e-commerce channel owned and operated by SHANE TRADE LLC.
  • By accessing the website, registering an account, or placing an order, the customer acknowledges that they have read, understood, and accepted all contents of this policy.
  • Customers are responsible for checking for updates regularly, as SHANE TRADE LLC reserves the right to modify the contents of this policy at any time without prior notice.

2. Payment Methods

  • Customers may choose safely integrated secure electronic payment gateways, supporting major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, or PayPal, secure-processed via Stripe.
  • Orders will be processed and shipped only after Shane Trade LLC has confirmed receipt of the customer’s full payment.
  • If a transaction remains in a pending state, is declined, or encounters system errors from the card-issuing bank or payment gateway, the order will be automatically cancelled, and Shane Trade LLC shall bear no liability.

3. Payment Deadline

  • All payments must be settled immediately or within 24 hours of placing an order.
  • If payment is not completed within the specified timeframe, the inventory will be released and the order will be cancelled without prior notice.

4. Customer Responsibility for Provided Information

  • Customers are responsible for providing complete and accurate personal information, including: full name, shipping address, telephone number, and contact email address.
  • If delivery fails due to the customer entering incorrect or incomplete shipping information, Shane Trade LLC will not issue a refund under any circumstances. If the customer still wishes to receive the jewelry goods, any additional re-shipping costs incurred shall be fully borne by the customer.

5. Delivery Policy

  • Delivery times and shipping fees will be clearly displayed at the time of order placement. Please refer to our official Shipping Policy for comprehensive details.
  • Shane Trade LLC shall not be held liable for delivery delays caused by external force majeure events beyond our control, including weather disruptions, carrier strikes, or customs clearance inspections.

6. Order Cancellation Policy

  • Customers may request to cancel an order within 30 minutes of placing it, provided that the order has not yet been processed or handed over to the carrier. Once an order status changes to dispatched, cancellation requests will no longer be accepted. If a customer refuses to accept the delivery, it shall be deemed an invalid cancellation, and payments already made will not be refunded.

7. Complaints and Order Completion Confirmation

  • Customers must inspect the jewelry products immediately upon receipt of the goods. If any issues are discovered—such as incorrect items, incorrect sizing, missing items, or damage sustained during transit—customers must notify us via support@shanetrade.com within 24 hours.
  • If no response is received from the customer within 24 hours of the delivery date, the order shall be deemed successfully completed. The customer thereby waives any right to file complaints regarding the condition of the delivered products and forfeits the right to request a refund or exchange. Valid evidence (e.g., photographs) must be provided when filing a complaint.

8. Return and Exchange Policy

  • The Return and Exchange Policy applies to jewelry products exhibiting manufacturing defects, production faults, or orders covered under our shopping guarantee. Customers may request a return or exchange within 14 days from the date of package receipt.
  • Conditions: Jewelry must retain all original tags and signature packaging; it must be completely unused, unworn, and unaltered. Promotional clearance sale items or custom engravings are not eligible for returns unless they arrive damaged. All return shipping costs shall be borne by the customer unless the product is proven faulty upon delivery.

9. Refund Policy

  • Refunds will be legally processed if Shane Trade LLC is unable to fulfill an order due to stock shortages, logistics limitations, or system calculation errors. Approved refunds will be issued directly via the original payment method (securely processed through Stripe).
  • The standard refund processing time is 5 to 7 business days. Shane Trade LLC shall not be held liable for additional processing delays caused by the customer's card-issuing bank or payment institutions.

10. Warranty Policy

  • Shane Trade LLC provides a 30-day limited warranty covering verified manufacturing defects, such as broken clasps or loose settings, starting from the date of receipt. This warranty strictly excludes normal wear and tear, accidental loss, chemical tarnish caused by improper cleaning, or unauthorized modifications performed by the customer.

11. International Payments and Currency Exchange Policy

  • All payments on shanetrade.com are officially settled in United States Dollars (USD). If an international customer pays using a non-USD credit card or international banking account, the transaction amount will be automatically converted to USD by the card-issuing bank or corresponding payment gateway. Currency conversion fees or international transaction fees charged by the user's financial institution shall be fully borne by the customer.

12. Payment Security and Protection Policy

  • The shanetrade.com website is fully protected by advanced Secure Sockets Layer (SSL) encryption technology and industry-standard security protocols. For credit and debit card payments, transactions are subject to secure authentication via 3D Secure (3DS) technology. Once a transaction is securely authenticated via 3DS, the cardholder assumes full responsibility for the validity of the purchase. Customers are strictly responsible for safeguarding their credit card numbers, One-Time Passwords (OTPs), and personal shopping accounts.

13. Anti-Fraud and Anti-Money Laundering Policy

  • Shane Trade LLC reserves the absolute right to withhold, flag, or cancel any suspicious orders exhibiting security risks, including unauthorized credit card usage, synthetic identity fraud, or malicious promotion abuse. Any suspected fraudulent cases will be documented and immediately reported to the card-issuing financial institution and relevant compliance authorities.

14. Data Retention Policy

  • Shane Trade LLC will securely retain corporate order details and transaction historical logs for a period compliant with United States federal tax laws and corporate operational regulations. Competent judicial authorities requesting data in full accordance with lawful procedures will be accommodated as legally required.

15. Policy for International Customers

  • All transactions, policies, and purchases made on shanetrade.com are strictly governed by and construed in accordance with the laws of the State of Colorado, United States, regardless of the buyer's actual nationality or place of residence. Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the state and federal courts located in Colorado. The official governing language of these policies is English.

16. Refusal of Delivery Policy

  • If a customer refuses to accept a correctly dispatched delivery from the logistics carrier without a valid legal justification, the order will be treated as an invalid cancellation. The original outbound shipping fees and any return logistics fees charged by the carrier will be deducted from any potential credit. If the customer subsequently requests a re-delivery, they must pay all additional carrier charges incurred.

17. Notification and Contact Policy

  • All official notifications, tracking updates, and corporate communications from Shane Trade LLC will be sent exclusively via the email address registered by the customer (support@shanetrade.com) or via clear text message to the phone number provided at checkout. Customers are responsible for reviewing such messages in a timely manner.

18. Tax and Fee Policy

  • The prices displayed on shanetrade.com are final prices presented in USD and include applicable taxes as required by law.
  • Standard domestic shipping fees (if applicable) and basic secure credit card processing fees are clearly detailed and integrated at checkout. Customers are not required to pay any additional unexpected surcharges other than the final price published at the time of confirming the order.

19. Transfer of Ownership Policy

  • The legal ownership of jewelry products shall formally transfer to the customer only after Shane Trade LLC has received full and cleared payment for the transaction. Once ownership has transferred to the buyer, the jewelry items become the property of the customer and are managed strictly under our regular Refund Policy.

20. Purchase Limits and Transaction Refusal Policy

  • Shane Trade LLC reserves the absolute right to refuse, cancel, or limit the quantity of products in an order for legitimate business reasons, including the detection of unauthorized commercial resale, speculative purchasing behavior, or if the customer has a documented historical log of fraudulent chargebacks, dishonest disputes, or abusive order cancellations.
  • All decisions made by Shane Trade LLC in such cases shall be final and take effect immediately.

21. Force Majeure Policy

  • Shane Trade LLC shall not be held liable for any transaction failures, financial losses, or logistics delays caused by Force Majeure events beyond our reasonable control. These include natural disasters, epidemics, severe weather disruptions, fires, acts of war, postal strikes, telecom infrastructure failures, or external payment processor system outages. In such circumstances, we reserve the right to postpone or cancel the affected orders without providing separate compensation.

22. Limitation and Exclusion of Liability

  • Under no circumstances shall the maximum aggregate liability of Shane Trade LLC exceed the total dollar amount paid by the customer for the specific order.
  • Shane Trade LLC shall strictly not be held liable for indirect losses, loss of profits, banking system errors, credit card issuer processing glitches, or logistics accidents that occur once a package is securely handed over to the third-party carrier.

23. Validity and Policy Changes

  • This transaction policy shall become effective immediately upon its publication on the site. Shane Trade LLC reserves the right to modify or adjust this policy at any time without prior notice to reflect operational changes or US compliance updates.
  • If any single provision of this policy is deemed unlawful, void, or unenforceable under applicable federal or state laws, the remaining provisions shall remain in full force and effect.

24. Company Information and Contact Details

  • Legal Entity Name: Shane Trade LLC
  • Federal Employer Identification Number (EIN): 42-3516449
  • Colorado Entity ID Number: 20261790426
  • Corporate Headquarters Address: 7173 S Havana St #7389, Centennial, CO 80112, United States
  • Official Customer Support Email: support@shanetrade.com

25. Identity Verification and Anti-Fraud Policy

  • To guarantee online transaction security, all credit card purchases on shanetrade.com may require advanced secure verification via 3-D Secure (3DS) or an automated One-Time Password (OTP) sent by your card issuer.
  • The Company reserves the right to suspend suspicious transactions for security verification. If fraudulent activity is detected (including the unauthorized use of financial credentials or malicious chargeback fraud), Shane Trade LLC reserves the right to withhold processing, refuse any refunds, and report the details directly to global payment networks and compliance authorities.

26. Refund and Return Requests

  • Shane Trade LLC accepts return and refund requests strictly in cases involving verified manufacturer defects, incorrect items shipped, or severe system processing errors. All formal refund requests must be submitted via email to support@shanetrade.com within 3 business days of receiving the package.
  • Orders that have been accurately and correctly delivered, as well as final sale clearance items, are generally not eligible for refunds. Once a refund request is fully approved, the credit will be processed and returned to the original payment method within 5 to 7 business days.

27. Transaction Cancellation Policy

  • Customers may request to modify or cancel an order within 30 minutes of placing it, provided that the order has not yet been processed or handed over to the logistics carrier. Once the order status changes to dispatched or shipped, cancellation requests will no longer be accepted under any circumstances.

28. International Payments and Currency

  • All product prices displayed on shanetrade.com are listed and settled in United States Dollars (USD). For international transactions, the customer's card-issuing institution may automatically charge separate currency conversion fees or foreign transaction fees. Shane Trade LLC assumes no responsibility for these additional processing fees. All checkout payments are settled strictly based on the exchange rate prevailing at the exact time of the transaction.

29. Card Data Security and PCI DSS Standards

  • Shane Trade LLC is fully committed to absolute financial data security. We do not store, view, or process customers' raw banking card numbers or CVV codes on our own servers. All payment transactions are securely handled through PCI DSS-certified payment partners, utilizing advanced Tokenization and SSL encryption technologies to guarantee the highest level of consumer security.

30. International Shipping and Delivery Duties

  • International customers are solely and fully responsible for bearing any additional local import destination costs—such as duty fees, intermediary customs clearance broker charges, or value-added taxes—as determined by the customs regulations of their respective destination countries. Shane Trade LLC assumes no responsibility for any border import taxes or clearance levies.

31. Responsibility Regarding Shipping Information

  • When placing an order on shanetrade.com, customers must provide 100% complete and accurate delivery details, including their full legal name, a valid phone number, and a precise shipping address. Shane Trade LLC shall not be held liable for delivery failures or misdirected packages resulting from incorrect, incomplete, or unclear logistics information provided by the buyer.
  • Should a shipment be safely returned to our facility due to the inability to contact the recipient or an invalid address, the customer shall bear all associated outbound and return shipping costs. For prepaid orders, if delivery fails due to incorrect customer details, Shane Trade LLC will safely hold the items for a period of 7 days. If no contact is established within 7 days, the order will be cancelled and a processing fee will be applied.

32. Complaint Handling and Contact Information

  • For all payment-related complaints, billing disputes, or inquiries, please contact our official support desk directly via email at support@shanetrade.com. Shane Trade LLC will review and respond to all official complaints within 3 business days of receipt. Any legal disputes arising from transactions on this site shall be resolved strictly in accordance with the laws of the State of Colorado, United States.