SHIPPING & DELIVERY POLICY

Effective Date: June 26, 2026

General Overview

Thank you for choosing SHANE TRADE LLC (https://shanetrade.com). We are fully committed to delivering your fine jewelry and accessories safely, securely, and as quickly as possible. This Shipping & Delivery Policy outlines our shipping procedures, timelines, and handling conditions to ensure a transparent shopping experience.

1. Order Processing Time

  • Handling & Verification: All orders are securely processed, verified, and packaged within 1 to 3 business days (excluding weekends and US federal holidays) after payment confirmation.
  • Tracking Confirmation: Once your order has been carefully inspected and handed over to our shipping carriers, an automated shipment confirmation email containing your tracking number and delivery details will be sent immediately.

2. Shipping Estimates & Methods

We provide secured premium shipping services for our global clientele. Our primary delivery timelines are estimated as follows:

  • United States (Domestic): 5 to 10 business days.
  • International Shipping: 7 to 14 business days (depending on destination country and customs clearance procedures).

Please note that shipping charges for your order will be calculated in USD and displayed clearly at checkout before your final payment.

3. Secured Luxury Packaging & Insurance

  • Premium Protection: To ensure your delicate jewelry pieces arrive in pristine condition, every order is packed using our custom, secure, anti-tarnish signature gift boxes and protective outer shipping pouches.
  • Full Transit Insurance: All high-value shipments sent by Shane Trade LLC are fully insured against loss, theft, or damage during transit at no additional cost to you. Your peace of mind is our absolute priority.

4. Address Information & Delivery Accuracy

It is the sole responsibility of the customer to ensure that the shipping address entered at checkout is accurate and complete. If you notice any error in your provided address, please contact our support team immediately at support@shanetrade.com. Once a package has been dispatched from our facility, we are unable to alter the destination address or reroute the carrier.

5. Carrier Disruptions & Customs Clearance

While we partner with top-tier global logistics services (such as USPS, FedEx, or DHL), Shane Trade LLC cannot be held responsible for unexpected delivery delays caused by external factors. These include severe weather conditions, carrier disruptions, postal strikes, or mandatory customs clearance inspections in the destination country.

6. Lost or Damaged Packages

If your tracking information indicates that your package was delivered but you have not received it, or if your jewelry arrives damaged, please report the issue within 48 hours to our support channel. We will immediately initiate an investigation with the shipping carrier to resolve the matter and issue a replacement or credit.

7. Contact Information

If you have any questions or require clarifications regarding your shipment or delivery status, please contact our official corporate office:

  • Company Name: Shane Trade LLC
  • Business Address: 7173 S Havana St #7389, Centennial, CO 80112, United States
  • Official Customer Support Email: support@shanetrade.com
  • Federal EIN: 42-3516449