REFUND POLICY
Effective Date: June 26, 2026
General Overview
Thank you for shopping at SHANE TRADE LLC (https://shanetrade.com). We want you to be completely satisfied with your purchase. If you are not entirely happy with your fine jewelry or accessories, we are here to help you with an easy and secure return process.
1. 30-Day Return & Exchange Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a full refund or an exchange. To be eligible for a return, your jewelry must be in pristine condition: unworn, unused, unaltered, free of scratches or signs of wear, and in its original premium packaging (including our signature gift box, pouch, and any certificate materials).
2. Exclusions from Returns
Please note that certain types of items cannot be returned or exchanged due to their nature. These include custom-made jewelry, personalized engravings, and clear-out/clearance sale promotional items, unless they are proven to have a manufacturing defect upon arrival.
3. How to Initiate a Return
To start a return or exchange process, please contact our dedicated customer support team at support@shanetrade.com with your order number and proof of purchase. If your return is accepted, our team will send you complete instructions on how and where to ship your package. Items sent back to us without first requesting a return will strictly not be accepted.
4. Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items. We highly recommend using a trackable shipping service or purchasing shipping insurance, as Shane Trade LLC cannot guarantee that we will receive your returned item, and we are not liable for packages lost in transit during return shipping.
5. Refund Processing
Once we receive, inspect, and approve your returned jewelry, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (securely processed via our credit card gateway) within 5 to 7 business days. Please note that your banking institution or credit card provider may require additional days to post the transaction to your account.
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival. Contact us within 48 hours at support@shanetrade.com if the item is defective, damaged, or if you received the incorrect item, so that we can evaluate the issue and make it right right away with a complimentary replacement.
7. Contact Information
If you have any questions, concerns, or inquiries regarding our Refund Policy, please do not hesitate to contact our official corporate channels:
- Company Name: Shane Trade LLC
- Business Address: 7173 S Havana St #7389, Centennial, CO 80112, United States
- Official Customer Support Email: support@shanetrade.com
- Federal EIN: 42-3516449